Legal
Subscription Agreement
The commercial terms for paid Fluidlee subscriptions.
This Subscription Agreement (the “Agreement”) sets out the commercial terms on which Fluidlee Ltd. (“Fluidlee”) provides paid access to the Fluidlee platform (the “Service”) to the customer (“you”). It applies to paid subscriptions only — the public website has no subscription. It incorporates, and should be read together with, our Terms of Service, Privacy Policy, and Data Processing Agreement.
1. Orders and plans
Your subscription covers the plan you select — Free, Pro, or Enterprise — with the limits and features described on the pricing page, or the specifics recorded in an order form or written quote for Enterprise. Together these describe your entitlement.
2. Subscription term and renewal
Your subscription runs for the period you choose (monthly or yearly) and renews automatically for successive periods of the same length unless either party cancels before the current period ends. Enterprise terms may specify a fixed term and renewal mechanics.
3. Fees, payment, and taxes
Fees are those shown for your plan on the pricing page or in your order form (for reference, Pro is $99/month or $990/year per account). Paid plans are billed in advance for each period. Fees are non-refundable except where these terms or the law require otherwise, and are exclusive of taxes, which you are responsible for. Payments are handled by our payment processor once billing is enabled.
4. Provision of the Service
Fluidlee will provide the Service in accordance with the Terms of Service. We may update the Service, and will not materially reduce its core functionality for your plan during a paid period.
5. Customer Data and data protection
You retain ownership of your Customer Data. Where the Service processes personal data on your behalf, the Data Processing Agreement governs that processing and is part of this Agreement.
6. Support and service levels
Support is provided at the level associated with your plan. Any uptime service-level commitment (SLA), with its remedies, applies only where expressly stated in an Enterprise order form.
7. Confidentiality
Each party may receive confidential information of the other. The receiving party will protect it with reasonable care, use it only to perform under this Agreement, and disclose it only to personnel and advisors who need it and are bound to confidentiality. This does not apply to information that is public, independently developed, or rightfully received from a third party.
8. Warranties
Each party warrants it has the authority to enter into this Agreement. Except as expressly stated here, the Service is provided “as is” and Fluidlee disclaims all other warranties, as set out in the Terms of Service.
9. Limitation of liability
The limitations and exclusions of liability in the Terms of Service apply to this Agreement — in summary, no indirect or consequential damages, and an aggregate cap tied to the fees you paid in the 12 months before the claim.
10. Indemnification
The indemnities in the Terms of Service apply to this Agreement. Enterprise order forms may add a Fluidlee IP-infringement indemnity.
11. Term and termination
This Agreement continues while you have an active subscription. Either party may terminate for the other’s material breach that is not cured within 30 days of notice. On termination, the data-export and deletion provisions of the Terms of Service and the DPA apply.
12. Order of precedence
If there is a conflict, the following order controls: (1) a signed Enterprise order form; (2) this Subscription Agreement; (3) the Terms of Service. The DPA controls on matters of personal-data processing.
13. Governing law
This Agreement is governed by the laws of the State of Israel, and the exclusive venue for disputes is Rehovot, Israel, consistent with the Terms of Service.
14. Contact
To discuss an Enterprise order or request a signed copy of this Agreement, email hello@fluidlee.com.