Legal

Terms of Service

The terms that govern your use of the Fluidlee website and platform.

Last updated: 08/03/2026

1. Agreement and scope

These Terms of Service (“Terms”) are a legal agreement between you and Fluidlee Ltd. (“Fluidlee”, “we”, “us”). They govern both:

  • your use of our website at fluidlee.com; and
  • your access to and use of the Fluidlee platform — the dashboard, the generated API, the rule engine, and related services (the “Service”).

By using the website or the Service, you agree to these Terms. If you are accepting on behalf of an organization, you represent that you are authorized to bind it, and “you” means that organization. Our Privacy Policy and, where you process personal data through the Service, our Data Processing Agreement are incorporated into these Terms by reference.

2. Using the website

You may browse fluidlee.com and use its contact / early-access form for their intended purpose. The website’s content, design, text, and branding are owned by Fluidlee or its licensors and are provided for information only — we make no promise that the information is complete, current, or error-free, and you should not rely on it as the sole basis for a decision. You agree not to:

  • submit false information, spam, or another person’s details through the contact form;
  • attempt to disrupt the site, probe it for vulnerabilities, or bypass its rate limits or security controls;
  • scrape, harvest, or systematically copy the site or its content except as permitted by our robots rules or with our written consent.

The website may link to third-party sites; we are not responsible for their content or practices.

3. The Service

Fluidlee provides a managed, schema-driven backend — a generated REST API, a rule engine, multi-tenant isolation, an audit trail, and an administration dashboard. The features and limits available to you depend on your plan tier, as described on our pricing page. We may improve, change, or discontinue features over time.

4. Your account and API keys

You are responsible for your account, your API keys, and all activity under them. Keep your keys secret, keep your contact details current, and rotate or revoke keys promptly if they are exposed. Notify us at hello@fluidlee.com if you suspect unauthorized use.

5. Your data and your end users

You retain ownership of the data you and your tenants put into the Service (“Customer Data”). You grant us the limited rights needed to host and process Customer Data in order to provide the Service. You are responsible for having the right to process that data, for its legality, and for your relationship with your own end users — including giving them any required notices and obtaining any required consents. Where the Service processes personal data on your behalf, our Data Processing Agreement applies and you are the controller.

6. Acceptable use

You agree not to use the Service to:

  • break the law or infringe anyone’s rights;
  • defeat or probe the platform’s tenant isolation, security, quotas, or rate limits, or access another customer’s data;
  • store or transmit malware, or use the Service to attack or overload any system;
  • resell or provide the Service to third parties except as your own product’s backend, as intended.

You are responsible for your end users’ compliance with these Terms. Customer-configured webhooks and integrations send data to destinations you choose; you are responsible for those destinations.

Fluidlee does not currently offer a HIPAA Business Associate Agreement. Do not use the Service to store Protected Health Information or other specially regulated data unless we have agreed to the applicable terms in writing.

7. Plans, billing, and limits

Paid plans are billed in advance for the period you choose (monthly or yearly), and, unless stated otherwise, renew automatically for successive periods until cancelled. Fees are exclusive of taxes, which you are responsible for. Usage is subject to your tier’s limits, described on the pricing page. For paid subscriptions, the Subscription Agreement sets out the full commercial terms and, where it conflicts with these Terms on commercial matters, it controls.

8. Our intellectual property

The Service, the platform, the website, and all related software, documentation, and branding are owned by Fluidlee and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription; no other rights are granted. Feedback you give us may be used without restriction or obligation to you.

9. Availability and changes

We work to keep the Service available but do not guarantee uninterrupted or error-free operation on the Free tier. Any service-level commitment (SLA) applies only where expressly offered on Enterprise. We may modify these Terms; if we make material changes, we will give reasonable notice, and your continued use after they take effect means you accept them.

10. Warranty disclaimer

Except as expressly stated in a signed agreement, the website and the Service are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability arising out of or relating to these Terms will not exceed the amounts you paid us for the Service in the 12 months before the event giving rise to the claim.

12. Indemnification

You will defend and indemnify Fluidlee against third-party claims arising from your Customer Data, your use of the Service in breach of these Terms, or your violation of law or of a third party’s rights.

13. Term, termination, and your data

You may close your account at any time. We may suspend or terminate access for breach of these Terms, non-payment, or where required by law. On termination, your right to use the Service ends. You may export your Customer Data during a window of 30 days after termination, after which we may delete it; residual copies in backups are removed on our normal backup cycle.

14. Suspension

We may suspend the Service immediately if your use poses a security risk, could harm the platform or other customers, or violates the acceptable-use rules — for as long as reasonably necessary, and we will restore access once the issue is resolved.

15. Governing law and disputes

These Terms are governed by the laws of the State of Israel, without regard to its conflict of laws rules. The exclusive jurisdiction and venue for any dispute is Rehovot, Israel.

16. General

You may not assign these Terms without our consent; we may assign them to an affiliate or in connection with a merger or sale. Neither party is liable for delays caused by events beyond its reasonable control. If a provision is unenforceable, the rest remains in effect. These Terms, together with the Privacy Policy, the DPA, and any Subscription Agreement, are the entire agreement between us regarding the Service.

17. Contact

Questions about these Terms: hello@fluidlee.com.